Our client is a reputable and patient-focused dental clinic in Toowoomba, known for delivering high-quality care in a modern, professional and welcoming environment.

The practice has strong systems, an established patient base and a positive team culture built around communication, efficiency and excellent patient outcomes.

This is an excellent opportunity for an experienced Patient Coordinator, Treatment Coordinator, Senior Dental Receptionist or emerging Dental Practice Manager who is ready to take the next step into a broader leadership and operations role.

About the Position

Our client is seeking a Full-Time Dental Practice Manager to take ownership of daily operations across a busy Toowoomba dental clinic.
This role is well suited to someone with strong dental front office experience who is ready to step up from patient coordination into practice management.

Key Responsibilities

• Supporting and leading reception and administration staff
• Managing daily front office operations and patient flow
• Overseeing appointment-book strategy, recalls and patient reactivations
• Coordinating treatment plans, patient enquiries and follow-up communication
• Supporting a seamless patient journey from enquiry through to treatment completion
• Assisting with the onboarding, training and development of administration staff
• Managing rosters, workflow and day-to-day clinic coordination
• Supporting dentists and clinical staff with treatment flow and scheduling
• Handling patient communication, service recovery and complaint resolution
• Maintaining high standards across privacy, compliance and clinic presentation
• Tracking KPIs, identifying gaps and supporting process improvements
• Creating a calm, organised and solutions-focused team environment

Key Requirements

• Experience as a Patient Coordinator, Treatment Coordinator, Senior Dental Receptionist or Dental Practice Manager
• Strong dental front office experience
• Understanding of dental billing, scheduling, recalls and patient flow
• Confidence communicating with patients about treatment plans and appointments
• Experience using practice management software such as Exact, Dental4Windows, Core Practice or similar
• Strong organisational skills and attention to detail
• Professional communication style and a warm, patient-focused approach
• Ability to support and guide reception or administration team members
• Calm and solutions-focused approach within a busy clinic environment
• Genuine interest in progressing into practice management and leadership
• Strong accountability and willingness to continue developing

What’s on Offer

• Full-time position within an established Toowoomba dental clinic
• Ideal step up for an experienced Patient Coordinator or Treatment Coordinator
• Supportive pathway into dental practice management
• Stable opportunity within a respected and busy practice
• Strong systems already in place to support your development
• Opportunity to build leadership, operations and team management skills
• Supportive clinicians and a positive team culture
• Competitive salary package aligned with experience
• Performance incentives where applicable
• Modern and patient-focused dental environment
• Exposure to general, restorative and emergency dental services
• Career development opportunities as the clinic continues to grow

Apply Now This is an excellent opportunity for an experienced dental professional who is ready to progress into a broader leadership role and make a meaningful contribution to a growing Toowoomba practice.
Apply today or enquire confidentially through Gorilla Jobs.